About the customer
This customer is a leading international bank whose internal applications are delivered to staff through Citrix. The name is withheld at the bank's request, as is standard for financial institutions publishing operational detail.
Citrix defines the delivery problem: the screen arrives as an image, so there are no objects to recognise and nothing to instrument, and strict regulatory expectations rule out invasive tooling. Validation of every release fell to people clicking through remote sessions until the estate could be tested from the screen alone.
The Challenge
A leading international bank faced critical hurdles in testing its Citrix-based applications. Manual testing was slow, error-prone, and required considerable human effort, delaying releases and risking customer-facing disruptions.
Testing Citrix posed unique difficulties:
- No object recognition in Citrix (screen is treated as an image)
- Difficulty locating and interacting with UI elements
- Stringent security policies, with no additional software allowed on Citrix machines
- Need for non-technical testers to contribute
- Requirement for seamless CI/CD integration
The bank needed a way to automate Citrix testing, without compromising security, usability, or flexibility.
Why AskUI?
The bank needed a vendor that could handle Citrix's image-based UI, which traditional tools couldn't automate. After exploring the market, they selected AskUI for three key reasons:
- Image-based Vision Agents overcame the lack of DOM or object recognition
- Security-compliant architecture required no local software on Citrix machines
- Low-code accessibility empowered both QA engineers and business users
Key Changes Post-Adoption
Since adopting AskUI, the bank achieved:
- 85% of Citrix testing automated, eliminating most manual QA steps
- Expanded coverage with routine regression testing now possible
- Faster releases, with integrated pipelines triggering automated checks
- More contributors to automation, thanks to the intuitive interface
- Cost and time savings, freeing QA teams to focus on higher-value tasks
Summary
AskUI helped this global bank transform its Citrix testing landscape by delivering secure, AI-powered test automation that fits Citrix, broader access to QA tools across departments, faster delivery with fewer bugs and bottlenecks, and long-term cost savings and scalable test infrastructure. AskUI turned what was once an "un-automatable" environment into a fully testable system, all while staying compliant, efficient, and future-ready.
