QA and UAT teams
Regression.
Acceptance runs against your configuration, not the vendor's reference build.

Insurance
Claims desktops and policy administration suites are decades deep and heavily customised. The interface is the only stable contract, so that is what the agent uses.
Where it works
Survives customisation · No vendor hooks needed · Cross-system work
The problem
Vendor automation hooks assume a stock configuration you do not have, which is why acceptance testing is manual and why the back office is a room of people re-keying between systems.
How it works
Regression on the real system, evidence for every step, and the scale to run it all, every day.
QA and UAT teams
Acceptance runs against your configuration, not the vendor's reference build.
Quality and compliance
Every run leaves a verdict, a screenshot and the agent's reasoning for each step, ready for review and audit.
Test management
Thousands of tests a day across variants, devices and releases, in CI, without a script to maintain.
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